Cookies Policy

Effective Date: November 2023

General Information

This cookie policy was last updated on the date stated above. We may change it from time to time. You may obtain previous versions from us through [email protected].

(1) Conneto Hub Pte. Ltd., established in Singapore with company number 202337146Z (Conneto)

(together or separately, we, us or our) uses cookies, tag technology, web beacons or bugs and similar technologies on our website, mobile sites and mobile apps as described in this cookie policy. For information on our use of personal data, please see our Privacy Notice.

Why we use cookies?

When you visit our website, our web server will temporarily record certain information from the device you use to access our website, the domain name or IP address of the requesting computer, the access date, the file request of the client (file name and URL), the HTTP response code and the website from which you are visiting us, the number of bytes transferred during the connection and, if applicable, other technical information that we use and statistically evaluate for the technical implementation of the website’s use (such as delivery of the content, guaranteeing the website’s functionality and security, protection against cyberattacks and other abuses).

It is necessary to store and process the information referred to above for the duration of your session in order to deliver our website content to your computer. We also store some of this information in the log files of our servers. We will not combine this information with your IP address or other personal data relating to you except as disclosed below.

This processing will take place for the fulfilment of the existing contract of use with you (where applicable), as far as it serves the purpose of the technical implementation of the website’s use and to otherwise protect our legitimate interest in making our website as user-friendly, safe and attractive as possible and in promoting the sale of our products and services.

We will also use the data described above to draw conclusions about your interests from your use and to adapt our website’s offerings according to your interests (profiling) in order to make our website as user-friendly, safe and attractive as possible and thus promote the sale of our products and services, where you consent.

What are cookies?

All cookies are one of two variants:

Session Cookies: Also called transient cookies, are cookies that are temporarily stored in your browser for the duration of a browser session, and they typically will store information in the form of a session identification and no further information personally identifying you.

Persistent Cookies: Also called permanent or stored cookies, are cookies that are stored on your hard drive until they expire (persistent cookies are set with expiration dates) or until you delete the cookie. Persistent cookies are used to collect identifying information, such as web surfing behavior or user preferences for a specific website.

On our website we employ the following types of cookies:
• Required Cookies;
• Functionality Cookies;
• Targeting / Advertising Cookies.

These cookies are a mixture of first-party cookies, which we set ourselves, and third-party cookies, which are set by other websites.

Cookie Functions

We use cookies across to improve the performance of our website and enhance your user experience. Cookies are used to provide the following functions:

Personalization – For example, your language preference is remembered.

Session Management - To ensure that your session is routed to the correct system for the duration of your visit.

Usage Tracking – To provide analysis of our users’ ongoing usage of the website. This allows us to adapt our website’s offerings according to our users’ interests and facilitates ongoing improvements to the website.

AB Testing / Multivariate Testing - We can display multiple versions of a page to a user to assess which generates the best user experience.

Advertising - We can display advertising content depending on location, language, and your past browsing history.

Required Cookies

We use a number of cookies which are strictly necessary to allow you to access our websites, to move between pages and to receive services which you have requested. The types of data collected are:

• session identifier;
• IP address, and information generated from anonymized IP address that includes;
• a computer host name;
• geographic location;
• time of visit;
• webpage URL;
• referring website;
• security tokens (for authentication and information submission, like RFP forms).

Functionality Cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of selecting your language or currency every time you access the website and recall your customization preferences.

This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use functionality cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

The following are the functionality cookies which we use:

Name of Cookie
Why we use it
Expiration
Third-Party Disclosure
refresh
Refresh cookies are designed to maintain the continuity of a user's experience on a website by keeping sessions active and preserving user selections and interactions across different pages. They are instrumental in preventing the need for users to repeatedly log in or re-establish their sessions after short periods of inactivity.

These cookies are not used to collect personally identifiable information, and users can manage their presence through browser settings.
user session
Not applicable
token
Token cookies are used to securely identify and authenticate a user during the duration of their visit on a website. They play a crucial role in maintaining the security of user interactions by ensuring that each session is uniquely encrypted.

These cookies store an encrypted identifier, not personally identifiable information, to verify user sessions and facilitate secure connections. Users typically have the option to manage cookies through their browser settings.
User session
Not applicable
i18n_redirected
Used for Language redirection (English in this case)
12 months
Not applicable
__Secure-PSID
This cookie is used for targeting purposes to build a profile of the website visitor's interests, to show relevant and personalised Google advertising.
2 years
Not applicable
__Secure-PSID
This cookie is used for targeting purposes to build a profile of the website visitor's interests, to show relevant and personalised Google advertising.
2 years
Not applicable
SID
SIDs are used as a unique identifier for entities that use Windows. SIDs are a component of a security database that security authorities can use to identify the user and the permissions that the user is entitled to.
2 years
Not applicable
__Secure-
3PAPISID
This cookie is used for targeting purposes to build a profile of the website visitor's interests to show relevant and personalised Google advertising.
2 years
Not applicable
SAPISID
The “SAPISID” cookie is used to play YouTube videos embedded on the website. The “APISID” cookie is used to play YouTube videos embedded on the website. Builds a profile of website visitor interests to show relevant and personalized ads through retargeting.
2 years
Not applicable
__Secure-
1PAPISID
This cookie is used for targeting purposes to build a profile of the website visitor's interests to show 2 years Not applicable relevant & personalised Google advertising.
2 years
Not applicable
APISID
Cookies are small pieces of data stored on a user's computer by a web browser while the user is browsing a website. APISID, specifically, is part of Google's services and is used to store user preferences and information when interacting with Google services.
2 years
Not applicable
SSID
A service set identifier (SSID) is a unique identifier that allows devices to connect to a Wi-Fi network. The SSID differentiates between multiple Wi-Fi networks in an area so users can connect to the right one. For example, at a coffee shop, the SSID might be something like "Coffee Shop Wi-Fi."
2 years
Not applicable
HSID
HSID is another cookie used by Google. Similar to APISID, HSID is a part of Google's services and is employed for various purposes related to user authentication, preferences, and security
2 years
Not applicable
AEC
AEC cookies ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user's knowledge.
6 months
Not applicable
NID
The 'NID' cookie enables personalized autocomplete features in Search as you type search terms. These cookies expire 6 months after a user's last use.
6 months
Not applicable
1P_JAR
This cookie collects statistics on website usage and measures conversions. A conversion occurs, for example, when a user becomes a buyer. The cookie is also used to display relevant ads to users.
1 months
Not applicable
csrftoken
CSRF tokens help protect against CSRF attacks by making it difficult for an attacker to construct a valid 11 months Not applicable request on behalf of the victim. As the attacker has no way of predicting the correct value for the CSRF token, they won't be able to include it in the malicious request.
11 months
Not applicable
Name of Cookie
refresh
Why we
use it
Refresh cookies are designed to maintain the continuity of a user's experience on a website by keeping sessions active and preserving user selections and interactions across different pages. They are instrumental in preventing the need for users to repeatedly log in or re-establish their sessions after short periods of inactivity.

These cookies are not used to collect personally identifiable information, and users can manage their presence through browser settings.
Expiration
user session
Third-Party Disclosure
Not applicable
Name of Cookie
token
Why we
use it
Token cookies are used to securely identify and authenticate a user during the duration of their visit on a website. They play a crucial role in maintaining the security of user interactions by ensuring that each session is uniquely encrypted.

These cookies store an encrypted identifier, not personally identifiable information, to verify user sessions and facilitate secure connections. Users typically have the option to manage cookies through their browser settings.
Expiration
user session
Third-Party Disclosure
Not applicable
Name of Cookie
i18n_redirected
Why we
use it
Used for Language redirection (English in this case)
Expiration
12 months
Third-Party Disclosure
Not applicable
Name of Cookie
__Secure-PSID
Why we
use it
This cookie is used for targeting purposes to build a profile of the website visitor's interests, to show relevant and personalised Google advertising.
Expiration
2 years
Third-Party Disclosure
Not applicable
Third-Party Disclosure
Not applicable
Name of Cookie
__Secure-PSID
Why we
use it
This cookie is used for targeting purposes to build a profile of the website visitor's interests, to show relevant and personalised Google advertising.
Expiration
2 years
Third-Party Disclosure
Not applicable
Third-Party Disclosure
Not applicable
Name of Cookie
SID
Why we
use it
SIDs are used as a unique identifier for entities that use Windows. SIDs are a component of a security database that security authorities can use to identify the user and the permissions that the user is entitled to
Expiration
2 years
Third-Party Disclosure
Not applicable
Name of Cookie
__Secure-
3PAPISID
Why we
use it
This cookie is used for targeting purposes to build a profile of the website visitor's interests to show relevant and personalised Google advertising.
Expiration
2 years
Third-Party Disclosure
Not applicable
Name of Cookie
SAPISID
Why we
use it
The “SAPISID” cookie is used to play YouTube videos embedded on the website. The “APISID” cookie is used to play YouTube videos embedded on the website. Builds a profile of website visitor interests to show relevant and personalized ads through retargeting.
Expiration
2 years
Third-Party Disclosure
Not applicable
Name of Cookie
__Secure-
1PAPISID
Why we
use it
This cookie is used for targeting purposes to build a profile of the website visitor's interests to show relevant & personalised Google advertising.
Expiration
2 years
Third-Party Disclosure
Not applicable
Name of Cookie
APISID
Why we
use it
Cookies are small pieces of data stored on a user's computer by a web browser while the user is browsing a website. APISID, specifically, is part of Google's services and is used to store user preferences and information when interacting with Google services.
Expiration
2 years
Third-Party Disclosure
Not applicable
Name of Cookie
SSID
Why we
use it
A service set identifier (SSID) is a unique identifier that allows devices to connect to a Wi-Fi network. The SSID differentiates between multiple Wi-Fi networks in an area so users can connect to the right one. For example, at a coffee shop, the SSID might be something like "Coffee Shop Wi-Fi."
Expiration
2 years
Third-Party Disclosure
Not applicable
Name of Cookie
HSID
Why we
use it
HSID is another cookie used by Google. Similar to APISID, HSID is a part of Google's services and is employed for various purposes related to user authentication, preferences, and security
Expiration
2 years
Third-Party Disclosure
Not applicable
Name of Cookie
AEC
Why we
use it
AEC cookies ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user's knowledge.
Expiration
6 months
Third-Party Disclosure
Not applicable
Name of Cookie
NID
Why we
use it
The 'NID' cookie enables personalized autocomplete features in Search as you type search terms. These cookies expire 6 months after a user's last use.
Expiration
6 months
Third-Party Disclosure
Not applicable
Name of Cookie
1P_JAR
Why we
use it
This cookie collects statistics on website usage and measures conversions. A conversion occurs, for example, when a user becomes a buyer. The cookie is also used to display relevant ads to users.
Expiration
1 months
Third-Party Disclosure
Not applicable
Name of Cookie
csrftoken
Why we
use it
CSRF tokens help protect against CSRF attacks by making it difficult for an attacker to construct a valid request on behalf of the victim. As the attacker has no way of predicting the correct value for the CSRF token, they won't be able to include it in the malicious request.
Expiration
11 months
Third-Party Disclosure
Not applicable

We use Google Analytics to analyze how our visitors use our websites and to monitor website performance. Refer to Use of Analytics section below for more details.

Targeting / Advertising Cookies

We and our partners and advertisers use cookies to display advertisements that we believe are relevant to you and your interests.

We work with certain third-party advertisers and partners to collect information about your use of the website through first and third-party cookies in order to serve adverts to you. They may also analyze this data in order to serve adverts to you on other third-party websites.

We also work with advertisers in order to display our advertisements on third-party websites, based on cookies set on your visit to this website. Advertising/targeting cookies may also be used to track your responses to particular adverts, which helps advertisers ensure that you see the most relevant advertisements in the future on third-party websites.

The following are the targeting/advertising cookies which we use:

Name of Cookie
Why we use it
Expiration
Third-Party Disclosure
_ga [type]
We use Google Analytics cookies to understand how visitors engage with our website. This data allows us to track user behavior, measure site performance, and improve the functionality and user experience of our website by analyzing traffic patterns, user engagement, and conversion rates. This analysis is essential for making data-driven decisions to enhance the website's content, navigation, and overall strategy.
third-party policy
https://www.google.com/intl/en/policies/privacy/

Google Analytics cookies collect data on how visitors interact with a website, helping site owners to improve the user experience and content. The information gathered includes visitor behavior, such as pages visited, session duration, and interactions with site elements. It also covers technical details like device type, browser, and general location derived from the IP address.

No personally identifiable information is collected through these cookies. Users can customize their privacy settings and learn more about Google Analytics' data practices by visiting the Google Analytics privacy policy page.
intercom [type]
We use Intercom cookies to enhance our customer support and engagement by offering live chat and messaging services directly on our website. These cookies allow us to provide timely assistance, personalize user interactions based on user history, and improve our service by understanding customer behavior and needs.
third-party policy
Intercom cookies are used to provide and improve customer interaction services on a website. They facilitate functionalities like live chat, customer support, and user engagement tracking. The data collected may include interaction times, user behavior within the chat, and frequency of use of support features.

These cookies do not collect personally identifiable information. Users have the ability to manage their data preferences and can find more information about Intercom's data handling practices by reviewing Intercom's privacy policy.
authLast
Link
These cookies are used to redirect the user to the page he tried to access being unlogged.
Session
Not applicable
Name of Cookie
_ga [type]
Why we
use it
We use Google Analytics cookies to understand how visitors engage with our website. This data allows us to track user behavior, measure site performance, and improve the functionality and user experience of our website by analyzing traffic patterns, user engagement, and conversion rates. This analysis is essential for making data-driven decisions to enhance the website's content, navigation, and overall strategy.
Expiration
third-party policy
Third-Party Disclosure
https://www.google.com/intl/en/policies/privacy/

Google Analytics cookies collect data on how visitors interact with a website, helping site owners to improve the user experience and content. The information gathered includes visitor behavior, such as pages visited, session duration, and interactions with site elements. It also covers technical details like device type, browser, and general location derived from the IP address.

No personally identifiable information is collected through these cookies. Users can customize their privacy settings and learn more about Google Analytics' data practices by visiting the Google Analytics privacy policy page.
Name of Cookie
intercom [type]
Why we
use it
We use Intercom cookies to enhance our customer support and engagement by offering live chat and messaging services directly on our website. These cookies allow us to provide timely assistance, personalize user interactions based on user history, and improve our service by understanding customer behavior and needs.
Expiration
third-party policy
Third-Party Disclosure
Intercom cookies are used to provide and improve customer interaction services on a website. They facilitate functionalities like live chat, customer support, and user engagement tracking. The data collected may include interaction times, user behavior within the chat, and frequency of use of support features.

These cookies do not collect personally identifiable information. Users have the ability to manage their data preferences and can find more information about Intercom's data handling practices by reviewing Intercom's privacy policy.
Name of Cookie
authLast
Link
Why we
use it
These cookies are used to redirect the user to the page he tried to access being unlogged.
Expiration
third-party policy
Session
Not applicable

The types of data used include online identifiers, including cookie identifiers, IP addresses and device identifiers, imprecise location data (based on your IP address) or precise location data (if you have set your system to allow transmission of geolocation information), and client identifiers.

Types of targeting enacted based on cookies include:
Demographics: Target ads based on how well products and services trend with users in certain locations, ages, genders, and device types.
In-market: Show ads to users who have been searching for products and like-services.
Custom intent audiences: Choose words or phrases related to the people that are most likely to engage with sites and make purchases by using "custom intent audiences."
Similar audiences: Target users with interests related to those on remarketing lists.
Remarketing: Target users that have already interacted with our ads, website, or app.

Social media platforms utilise information about their users in order to determine whether those users should be presented a specific advertising campaign based on criteria selected by the advertiser. This may include information collected through a pixel or similar technology placed on our website, provided by users to the social media platform (e.g., account information and usage of the social network), and information collected from third party websites that is shared with the social media platform.

We do not control the information collected by such partners or advertiser in connection with our website or the further use of information we may provide to them for the aforementioned services, and they do not process such data on our behalf. Only the data protection policies of those third parties as the respective controllers of such data will apply to their processing of such data.

To opt out of the collection of personal information as part of the Google DoubleClick services (and personalisation across Google partner websites and google search) please visit: www.google.com/ads/preferences/html/opt-out.html. Further information on how Google use information can be found here https://policies.google.com/technologies/partner-sites .

To opt out of personalised advertisements on your social media account or newsfeed and for more information on how these social media platforms use your information, please visit:


• Facebook: https://en-gb.facebook.com/privacy/explanation;
• Instagram: https://help.instagram.com/519522125107875;
• Linkedin: https://www.linkedin.com/legal/privacy-policy;
• X Social Media: https://twitter.com/en/privacy.

If you would like to control the use of information about you collected by Facebook from third-party websites you can visit Facebook's 'Off-Facebook' privacy settings here: https://en-gb.facebook.com/off-facebook-activity.

Cookie Consent

When you visit our website, you are notified of the use of cookies and asked to provide your consent for cookies that are not strictly necessary for us to deliver the website to you (for example, Targeting / Advertising cookies).

You can change your consent preferences regarding the use of cookies by accessing our Cookies Settings in the website footer.

In addition, you can prevent or restrict the storage of cookies on your hard disk by setting your browser not to accept cookies or to request your permission before setting cookies. Once cookies have been set, you can delete them at any time. Please refer to your browser's operating instructions to find out how this works. If you do not accept cookies, this can lead to restrictions in the use of our service.

For additional information about cookies, please visit:
www.allaboutcookies.org;
www.youronlinechoices.eu; and
www.cookielaw.org/media/1096/icc_uk_cookiesguide_revnov.pdf.

Mobile Opt-out

If you access our mobile apps, you can enable a "do not track" feature so as to control interest-based advertising on an iOS or Android mobile device by selecting the Limit Add Tracking option in the privacy section of your Settings on iOS or via advertising preferences on Android devices (e.g., in Google Settings). This will not prevent the display of advertisements but will mean that they will no longer be personalised to your interests.

Pixels (aka web beacons/web bugs/java script).

We may use pixels to automatically record certain technical information about your interactions when you visit our sites or otherwise engage with us, to help deliver cookies on our sites, or count users who have visited our sites. We may also include web beacons in our promotional e-mail messages or newsletters to determine whether you open or act on them for statistical purposes. “Pixels” are tiny graphics (about the size of a period at the end of a sentence) with unique identifiers used to track certain online actions, movements and related information users. Unlike cookies, which are stored on a user's computer hard drive, pixels are embedded invisibly on web pages or in HTML-based emails. The data we receive through pixels allows us to effectively promote our sites to various populations of users, and to optimize external advertisements about our sites that appear on third-party websites.

Use of Analytics Providers

We use Google Analytics to collect demographic and interest-level information and usage information from users that visit the Site, including information about the pages where users enter and exit the Site and what pages users view on the Site, time spent, browser, operating system, and IP address.

Cookies allow Analytics Providers to recognise a user when a user visits our website and when the user visits other websites. Analytics Providers use the information they collect from our website and other websites to share with us and other website operators’ information about users including age range, gender, geographic regions, general interests, and details about devices used to visit our website and other websites and purchase items.

For more information regarding Google’s use of cookies, and collection and use of information, see the Google Privacy Policy (available at https://policies.google.com/privacy?hl=en). If you would like to opt out of Google Analytics tracking, please visit the Google Analytics Opt-out Browser Add-on (available at https://tools.google.com/dlpage/gaoptout).]